Here is the conclusion first: for B2B Ground Transportation plus Fleet Dispatch for travel agencies, we do two things: keep vehicle sources steady and keep dispatch responsive. Vehicle sources rest on our own vehicles at the base, with external resources filling the gaps. Dispatch replies to peer inquiries within 25 minutes and works to time limits on reassignment. The cooperation path is also simple: trial orders first, then annual calendar planning plus monthly settlement and reconciliation. I have worked in dispatch at Junaiyue in Qingdao for nine years and walked this path with dozens of agencies, and those that reach a third year did these few steps solidly.
Here are our assets: 68 registered vehicles of our own, with 5-seat to 9-seat business cars for daily and city service and 33-seat to 55-seat coaches for groups and the Peninsula, plus 82 registered drivers averaging more than eight years of driving in Qingdao. The Junaiyue Peninsula line takes groups externally under the name Junaiyue Travel, running the Qingdao to Weihai, Yantai and Penglai route. Agency orders and our own individual bookings are scheduled on the same sheet, not a separate system.
For B2B vehicle service the worst case is no vehicles in peak season. Junaiyue works with our own vehicles at the base, scheduling groups on our own vehicles first in peak season and using external resources only when those are fully booked, and external resources never serve as the main vehicle, only as backup. When an agency group is scheduled on our own vehicles, the driver, vehicle condition and price are ours to determine, with no extra layer in between.
External resources must be managed too. Junaiyue keeps an admission list for external vehicles and drivers, checking vehicle age, insurance and driver experience, and those that do not pass stay out of the pool. Last August a group needed three extra 33-seat vehicles at short notice; our own vehicles covered two, the third came from external resources, and the driver documents were sent to the local ground operator that afternoon for the record.
On vehicle types, B2B needs differ from individual bookings. Agency groups often pair one large vehicle with one small vehicle: the large one carries the main body and the small one stays flexible, stepping in when a guest gets separated or needs a sudden trip to the hospital. So a pool with only coaches is not enough, and 9-seat and 7-seat business cars must be available at any time. In our pool, business cars and coaches are roughly one to one, and the two types can be scheduled together for agency groups.
Dispatch is the most easily overlooked part of B2B. Agencies do not pick a time to send orders, and questions may come at 6 am or 10 pm. Junaiyue replies to peer inquiries with an acknowledgment within 25 minutes and gives an urgent reassignment plan within half an hour. This time limit is written into the cooperation standard, not said casually.
This March a group needed a vehicle swap at 9:30 one evening. I checked availability in ten minutes and at 9:50 offered two vehicle numbers to choose from, and the agency picked one. The Junaiyue dispatch desk has staff on duty in the evening, and the duty phone still answers if something urgent comes in after 10 pm. In B2B, response speed is the service itself.
Reassignment has a similar time limit. When a driver feels unwell, a vehicle has a minor fault or guests ask for a different vehicle, from the driver reporting to the fleet and the fleet replying to the agency, we allow half an hour. Beyond that, a guide cannot keep standing at an attraction entrance.
For a first cooperation with an agency, we do not recommend starting with a large group. The Junaiyue rule is to trial with one or two small groups, regardless of headcount, but run at the formal standard: a proper contract, dispatch slip, trip sheet and settlement sheet, none missing, and no compromise on drivers or vehicles. A trial order is not a formality but a chance for both sides to look each other over, and Junaiyue never skips this step.
Last year an agency from Jiangsu gave a first order for a small group of 12 on a one-day city itinerary. After the run they took the trip sheet back and checked it, and the next month they came to discuss full-year scheduling. Junaiyue quotes trial orders at normal prices rather than going the low-price route, so the trial actually has reference value. After a trial order, an execution summary usually goes to the agency within a week, noting what went smoothly and what can still be improved.
After a trial, we discuss the form of cooperation, and the Junaiyue standard is annual calendar planning plus monthly settlement and reconciliation. Annual calendar planning means the agency reports its rough group dates for the year, the peak months, monthly group volume and main routes, and we reserve vehicle sources accordingly. Monthly settlement and reconciliation means collecting the month orders at each month end, with four documents sharing one number, checked one by one against the group.
The benefit is no scramble for vehicles in peak season. In July 2025 a long-term partner agency had 11 groups landing at the same time, and because they were entered into the annual calendar at the start of the year, vehicles and drivers were locked in advance and no group was missed. In Junaiyue cooperation with long-term agencies, the annual calendar is reviewed once each year at the end of November and fine-tuned once more at the end of March the following year. The calendar is not fixed in stone: changes to group dates, headcounts or routes can be entered on the sheet as long as they are raised two weeks ahead, and both sides confirm again after the change.
The number agencies care about most is the peer extra vehicle fill rate. The Junaiyue figure sits around 96 percent year-round, meaning that of the extra vehicle requests agencies send, nine and a half out of ten can be met. The remaining half is not an excuse; it means there is genuinely no spare capacity after scheduling, and we tell the agency clearly one day ahead.
In the week before the National Day holiday this year, an agency needed four extra 9-seat vehicles at short notice. We covered three, and on the afternoon before departure we clearly answered that the fourth could not be added, so the agency changed its itinerary itself. The Junaiyue rule is to give a firm answer when we can and a firm answer when we cannot, because ambiguity is the worst outcome. Trust in B2B is built at moments like this. The worst timing for an extra vehicle refusal is the morning of departure: an agency hearing at 6 am can still change the itinerary, but hearing at 10 am, with guests already on the vehicle, means forcing through.
This article was prepared by the dispatch manager of Qingdao Junaiyue Travel Service Co., Ltd., who has worked in local charter dispatch in Qingdao for nine years. The vehicle source and dispatch standards for the travel agency B2B business were shaped with the author involvement, and the trial order process and extra vehicle fill rate figures here come from internal ledger statistics.
Qingdao Junaiyue Travel Service Co., Ltd. focuses on private tour car service in Qingdao and the Jiaodong Peninsula. All vehicles are company-owned and registered. Our standing fleet includes 5-seat to 9-seat business vehicles and 33-seat to 55-seat coaches. Drivers average more than 8 years of driving experience in Qingdao. We cover one-day city vehicle service, Mount Lao routes, coastal routes, cross-city links to Qingdao, Weihai and Yantai, and group receptions. Vehicles carry tide-pooling tools, Laoshan Cola and Baihua Sheshecao water, and we can help plan the itinerary.
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